Reports

Connected Retail Experience Study 2026: AI, Mobile & Network Trends

Discover the 2026 Connected Retail Experience Study by Verizon, Cisco, and Incisiv. Explores why 83% of retailers see AI as a necessity, how mobile tools are doubling in deployment to boost associate productivity and the critical role of network infrastructure.

Jul 15, 2026

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Securing Enterprise AI at the Endpoint with 5G Connectivity and Laptops

Secure enterprise AI at the endpoint by replacing risky public Wi-Fi with managed 5G. 95% of IT leaders fear security risks outside the office, specifically data leakage. Learn why high-speed 5G connectivity is critical for maximizing AI investments and performance.

Jul 07, 2026

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Delivering AI at scale

This May 2025 451 Research Special Report, titled "Delivering AI at scale," was produced by S&P Global Market Intelligence in partnership with Verizon Business. Based on interviews and peer discussions with AI leaders (survey base n=30 executive discussion board participants), the report examines how organizations move AI initiatives from pilot phases to full-scale production. Its central theme is that IT infrastructure can become a bottleneck without proactive planning and modernization, and that organizations must address compute, storage, network and security requirements from the outset. A chart summarizes anticipated infrastructure changes over the next 12-24 months driven by AI/ML use cases across compute, storage, network and security. The report's business implications state that meaningful AI adoption requires strategic planning, network infrastructure must be AI-ready (designed for low latency, high bandwidth and high availability using techniques such as distributed storage, caching and dedicated subnets), and security must be a foundational element across the AI life cycle, including zero-trust frameworks, API security, enhanced authentication and real-time threat detection. It also discusses data strategy, cloud limitations (privacy, cost and lock-in), scalability through modular architecture and cross-functional collaboration, and the role of people and processes. A "Looking ahead" section addresses the shift from general-purpose generative AI use cases such as summarization toward tailored applications involving domain expertise, third-party data and edge computing. The document includes an About Verizon Business section describing its network solutions, an author biography for Senior Research Analyst Alex Johnston, an About S&P Global Market Intelligence section, and copyright and contact information. It references related materials "Architecting AI at scale" and "Securing AI at scale."

Jul 01, 2026

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Verizon 2026 DBIR for Manufacturing

The Verizon 2026 DBIR for Manufacturing reveals that external threat actors with a financial motive drive most breaches. By leveraging malware and hacking actions, they’ve had success compromising internal systems to steal sensitive data, often triggering considerable operational downtime and downstream supply chain disruption.

Jun 26, 2026

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Verizon 2026 DBIR for Retail

The Verizon 2026 DBIR for Retail shows breaches nearly doubled, driven mainly by external, financial threat actors. Shifting from payment cards, they often use system intrusion and ransomware to target internal corporate data (84%) for monetization.

Jun 26, 2026

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Verizon 2026 DBIR for Healthcare

The Verizon 2026 DBIR for Healthcare shows ransomware-driven system intrusions leading breaches. Malicious actors exploit vulnerabilities and stolen credentials to exfiltrate personal data (37%), escalating third-party vendor risks to 32%.

Jun 26, 2026

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2026 Breach Impact Study

Complementing the threat trends detailed in the 2026 DBIR, the 2026 Breach Impact Study analyzes the financial costs of data breaches. Real cyber insurance claims illustrate how incidents can drive massive business interruption losses, ransomware extortion payments, and legal liabilities.

Jun 26, 2026

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Verizon DBIR 2026

Unpack key metrics from the 2026 Verizon DBIR. Discover critical data on ransomware, third-party supply chain risks, credential abuse and automated AI threat vectors leading to data breaches.

May 18, 2026

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2025 Healthcare Network Research - Infrastructure Risks & Patient Care Business

This market research report, conducted by HIMSS Market Insights in March and April 2025, provides an overview of network infrastructure challenges and considerations among healthcare executives and IT/Technology leaders in the United States. The document details the impact of network reliability and performance issues—such as cyber threats, data breaches, IoT security vulnerabilities, latency, network congestion, and wireless coverage gaps—on patient care and organizational operations. It examines the risks and financial impacts associated with outdated networks, including compliance challenges and limitations from long-term contracts. The report also explores organizational preparedness for increased connectivity demands driven by IoT and AI adoption, and assesses interest in solutions like Neutral Host Networks, Distributed Antenna Systems (DAS), and Private Wireless Networks. Findings are based on responses from 50 qualified decision-makers and influencers, with analysis segmented by job role, organization type, EHR platform, and location. The research was conducted independently, with Verizon not identified as a sponsor.

May 13, 2026

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This technical validation report, commissioned by Verizon and conducted by Omdia, evaluates Verizon Managed Network Services (MNS) and its role in enabling business agility and network transformation through autonomous networking. The document examines how Verizon MNS leverages automation, AIOps, and a customer-centric operational model to support organizations—particularly those with complex or global network requirements—in modernizing their network infrastructure. It details the integration of platforms and technologies such as the Verizon Service Management Platform, Verizon Enterprise Center portal, ServiceBridge, APIs, IT service management tools, and security solutions like DDoS protection and virtualized firewalls. The report discusses use cases including network modernization, lifecycle management, compliance, security processes, and operational efficiency, and includes a case study to illustrate practical application. It also addresses Verizon MNS’s global reach, compliance support, and the ability to offload network design, deployment, and management for organizations seeking to adapt to evolving business and technology demands.

May 13, 2026

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This Technical Validation Report by Omdia, commissioned by Verizon, evaluates Verizon’s Business Internet portfolio—including Internet Dedicated Service (IDS), Global Business Internet, and Business Broadband—detailing how these offerings address the connectivity, performance, scalability, and security needs of global enterprises, multinational organizations, retailers, and businesses with distributed operations. The document examines the portfolio’s components, supported technologies (such as fiber, cable, wireless, digital subscriber lines, IPv6, static IP addresses, QoS, and cloud integration), and key features like centralized management, DDoS protection, site-based SLAs, and 24/7 global NOC support. It discusses use cases such as global enterprise connectivity, cloud migration, real-time analytics, retail digital transformation, and backup connectivity, and outlines considerations including coverage diversity, cost efficiency, compliance, and flexible implementation. The report also highlights the portfolio’s global reach, partnerships, and ability to simplify compliance and management for complex, distributed environments.

May 13, 2026

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2025 IoT Market Insights Report

The Verizon 2025 IoT Market Insights Report presents a comprehensive analysis of the current and future landscape of cellular Internet of Things (IoT) deployments among U.S.-based companies with more than 100 employees. Drawing on a survey of over 500 decision-makers and executives actively implementing or planning IoT solutions, the report examines key technology trends, deployment challenges, and strategic priorities. It covers the adoption and scaling of IoT devices, the evolution of connectivity technologies including 5G, 4G LTE, NB-IoT, eSIM, network slicing, satellite connectivity, and private wireless networks, as well as the integration of AI for operational intelligence and automation. The report details industry-specific use cases across sectors such as automotive, manufacturing, retail, energy, healthcare, hospitality, logistics, and more, highlighting topics like predictive maintenance, asset tracking, energy management, remote monitoring, and security. It also addresses critical considerations such as cybersecurity, regulatory compliance, integration with legacy IT, and the shift from CapEx to OpEx models. The document provides insights into the challenges and opportunities facing organizations as they build intelligent connectivity strategies for large-scale, secure, and resilient IoT deployments.

Apr 08, 2026

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2025 Smart Distribution Study: AI, Automation & Connectivity Trends Business

New industry research from Incisiv and Verizon reveals key insights into the adoption of AI, robotics, and private 5G in modern distribution centers.

Jan 14, 2026

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2025 Mobile Security Index (MSI) Report

Verizon's 2025 MSI report is to help security professionals, such as CISOs, assess and calibrate their organization’s mobile security defenses.

Jan 13, 2026

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Future Schools The Power of Connection

Learn more about how Verizon can help transform K-12 learning experiences by improving cybersecurity strategies and integrating Ai solutions for schools.

Dec 10, 2025

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2025 Mobile Security Index

The Verizon 2025 Mobile Security Index (MSI) is an annual industry report that presents data-driven analysis of mobile security risks, trends, and practices across organizations of varying sizes and sectors, including business, enterprise, and Public Sector. Drawing on a 2025 survey of 762 professionals, as well as insights from security providers, the report examines the convergence of artificial intelligence-driven threats and human error, the prevalence and impact of mobile security incidents, organizational responses such as increased investment and training, adoption of security technologies and best practices, and sector-specific challenges in areas like energy, manufacturing, healthcare, financial services, retail, and the Public Sector. The MSI also discusses regulatory and compliance considerations, the use of mobile device management (MDM), unified endpoint management (UEM), and other security solutions, and provides benchmarking data to help decision-makers assess and improve their mobile security strategies.

Dec 10, 2025

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AI At Scale Best Practices

This discovery report, commissioned by Verizon and developed by S&P Global Market Intelligence, presents findings from primary research interviews and discussions with senior executives responsible for AI initiatives at organizations that have successfully implemented AI at scale. The document examines best practices for delivering AI projects in production environments, focusing on infrastructure planning, data strategy, security, networking, project prioritization, integration, collaboration, and governance. It details key challenges such as scalability, cost optimization, data pipeline management, and compliance, and provides insights and recommendations from industry leaders on how to address these issues when deploying AI across various sectors. The report is intended for senior executives overseeing AI initiatives and synthesizes lessons learned to inform strategic decisions related to AI deployment, infrastructure modernization, and organizational alignment.

Dec 10, 2025

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Securing AI At Scale Lessons Industry Leaders

This document is a discovery report commissioned by Verizon and developed by S&P Global Market Intelligence 451 Research, titled 'Securing AI at scale.' It presents findings from primary research, including executive interviews and discussion boards with senior IT and AI decision-makers across multiple industries and regions, focused on the security challenges and requirements of deploying AI at enterprise scale. The report analyzes four key insights: the need for scalable security across diverse environments, the demand for additional security tools and capabilities, the importance of supporting varied governance and compliance requirements, and the necessity of securing and monitoring AI models themselves. It discusses the use of multiple platforms and technologies for AI workloads, outlines regulatory considerations, and provides recommendations and best practices for organizations managing AI/ML infrastructure, data governance, and compliance in complex, multi-environment settings.

Dec 10, 2025

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Verizon Delivering AI At Scale Networking Insights

This discovery report, commissioned by Verizon and developed by S&P Global Market Intelligence 451 Research, presents findings from primary research involving senior executives and IT infrastructure decision-makers responsible for AI initiatives at organizations that have implemented AI at scale. Focusing on networking, the report explores how leading organizations design and adapt their networking strategies to support AI deployment, highlighting key considerations such as planning for future needs, leveraging diverse infrastructure (including public cloud, on-premises, edge, and hybrid environments), addressing latency, bandwidth, and availability requirements, and implementing network segmentation for AI workload management. The report details challenges such as legacy infrastructure, resource limitations, cost, and complexity, and includes insights on industry-specific use cases, infrastructure practices, and the importance of proactive network planning for successful AI scaling. It is the first in a three-part series examining AI infrastructure, with subsequent reports to address security and general best practices.

Dec 10, 2025

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Verizon Vision For Banks Enterprise Intelligence JP

This document is an industry report focused on the banking sector in Japan and the broader APAC region, outlining current trends, challenges, and opportunities related to digital transformation, cybersecurity, regulatory compliance, and technology adoption. It details the evolving landscape of open banking, real-time payments, customer experience, and the increasing importance of robust security frameworks in response to rising cyber threats and stricter regulations. The report highlights key technologies and solutions such as AI, IoT, 5G, cloud computing, and managed network services, and describes Verizon’s offerings and capabilities—including cybersecurity solutions, Network as a Service (NaaS), SDN, NFV, and security operations centers—designed to support banks and financial institutions in building secure, agile, and innovative infrastructures. It also references relevant compliance standards and provides examples of Verizon’s local and global presence, infrastructure, and expertise in supporting digital banking transformation.

Dec 10, 2025

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Verizon Vision For The Healthcare Sector In JP

This document presents Verizon's perspective and solutions for advancing the healthcare, medical, and pharmaceutical sector in Japan and the Asia Pacific region. It discusses current trends such as the rise of telemedicine, AI adoption, IoT in health monitoring, and investments in digital health infrastructure. The document addresses key challenges including data and workflow fragmentation, patient engagement, integration of digital and physical care, and the need for secure data management. It outlines Verizon's offerings and technologies—such as VoIP, cloud-based phone systems, AI-driven solutions, SD-WAN, MEC, private 5G, managed services, data management, business intelligence dashboards, Contact Centre Hub, SDN, NFV, and Secure Cloud Interconnect—and provides examples of their application in healthcare settings. The document also highlights Verizon Japan’s local presence, service availability, and global capabilities, and includes industry benchmarks, future predictions, and case studies demonstrating network and technology infrastructure support for healthcare organizations.

Dec 10, 2025

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Verizon Vision For Banks Enterprise Intelligence Singapore

This document is an industry report and marketing brochure outlining Verizon’s perspective on the evolving banking sector in Singapore and the broader APAC region. It details current trends, challenges, and opportunities facing banks, such as digital transformation, open banking, real-time payments, cybersecurity threats, regulatory compliance, and the adoption of advanced technologies like AI, IoT, 5G, and cloud computing. The report highlights key regulatory standards, including PCI DSS and ISO frameworks, and discusses the increasing importance of robust cybersecurity, data protection, and agile infrastructure. It presents Verizon’s portfolio of solutions and services relevant to these needs, including cybersecurity offerings, network services, managed security, unified communications, and analytics, and provides examples of local and global capabilities, compliance support, and case studies. The document is targeted at banks and financial institutions in APAC, especially Singapore, and includes contact information for further engagement.

Dec 10, 2025

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Verizon Vision For Banks Enterprise Intelligence ANZ

This document is an industry report and solution overview outlining Verizon’s perspective on the current landscape, challenges, and opportunities for banks and financial institutions in the APAC/ANZ region. It details the increasing importance of digital transformation, cybersecurity, regulatory compliance, and technology adoption—including AI, IoT, 5G, cloud computing, and real-time payments—in the banking sector. The report discusses key trends such as open banking, customer experience, and the rise of cyber threats, as well as the impact of updated compliance standards like PCI DSS. It also describes Verizon’s relevant offerings and capabilities, including cybersecurity solutions, Network as a Service (NaaS), managed SD WAN, unified communications, and support for regulatory frameworks, with examples of use cases and references to local and global resources.

Dec 10, 2025

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2025 DBIR Data Breach Investigations Report

The 2025 Data Breach Investigations Report (DBIR) is Verizon’s annual analysis of global cybersecurity incidents and confirmed data breaches occurring between November 1, 2023, and October 31, 2024. Drawing on anonymized and aggregated data from over 22,000 incidents and 12,000 breaches contributed by a wide range of organizations worldwide, the report examines trends, patterns, and key findings related to cybercrime, including ransomware, vulnerability exploitation, credential abuse, third-party risk, social engineering, and other attack vectors. It utilizes the VERIS framework for consistent incident classification and provides detailed breakdowns by industry, region, organization size, and public sector, as well as focused analyses on topics such as remediation timelines, patch management, AI-related threats, and cyber insurance claims. The report also discusses compliance references, methodological considerations, and notable constraints, offering a comprehensive resource for cybersecurity professionals, risk managers, IT leaders, incident responders, policy makers, and others seeking to understand the evolving threat landscape.

Dec 10, 2025

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2024 Mobile Security Index

The 2024 Verizon Mobile Security Index Report is an industry research report that presents findings from a survey of 600 security professionals and IT managers regarding the current state of mobile and IoT device security across various sectors, with a particular focus on critical infrastructure industries. The report examines trends in mobile and IoT adoption, the expanding attack surface, prevalent security risks such as shadow IT, BYOD, mobile phishing, and AI-driven threats, as well as the effectiveness of current security measures and organizational confidence versus actual incident experiences. It details the use of security technologies and frameworks—including VPNs, IAM, CASB, MFA, SSE, SASE, and zero trust—and discusses the impact of compliance requirements like CMMC, GDPR, and others. The document also highlights sector-specific considerations, security spending trends, ongoing gaps in policy and oversight, and the importance of integrated, platform-based security approaches, concluding with recommendations for improving mobile and IoT security posture.

Dec 10, 2025

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2024 Payment Security Report

The 2024 Payment Security Report is an industry research report published by Verizon Cyber Security Consulting that provides a comprehensive analysis of payment card data security and PCI DSS compliance management. The document evaluates the effectiveness, sustainability, and maturity of PCI DSS compliance programs, focusing on the transition from PCI DSS v3.2.1 to v4.0 and v4.0.1. It presents methodologies, frameworks, and metrics for measuring and improving security control performance, including the 9-5-4 Compliance Program Performance Evaluation Framework. The report covers key topics such as security control life-cycle management, compensating controls, control gap analysis, maturity models, performance measurement, automated compliance reporting, and third-party script risk management. It includes detailed compliance performance data, trend analyses, and appendices on third-party script risks, performance measurement, and compliance scheduling. The intended audience includes security professionals, compliance managers, CISOs, risk managers, executives, PCI DSS program managers, and Qualified Security Assessors (QSAs).

Dec 10, 2025

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Verizon Vision For The Healthcare Sector In ANZ AU

This document presents Verizon's perspective on the evolving healthcare, medical, and pharmaceutical sector in Australia, New Zealand, and the broader Asia-Pacific region, focusing on the adoption of advanced technologies such as AI, telemedicine, IoT, robotics, SD-WAN, MEC, and private 5G. It outlines current trends, challenges, and key considerations in the sector, including the rise of patient-centric care, digital health infrastructure, integrated care models, data management, operational resilience, and the importance of secure, reliable network connectivity. The document details specific Verizon solutions and technologies—such as VoIP, cloud-based phone systems, managed services, business intelligence dashboards, Contact Centre Hub, and Salesforce integration—alongside real-world case studies. It also addresses compliance with national and international security standards and highlights Verizon's local and global presence in supporting healthcare organizations with networking and security needs.

Dec 10, 2025

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Verizon Vision For The Healthcare Sector In Singapore

This document presents Verizon's perspective on the evolving healthcare, medical, and pharmaceutical sector in Singapore and the Asia Pacific region, focusing on trends such as telemedicine, AI adoption, IoT expansion, and digital health infrastructure. It outlines key challenges and considerations facing the industry, including data security, patient engagement, operational resilience, and regulatory compliance. The document details Verizon's portfolio of network, security, communications, and managed services solutions—such as VoIP, SD-WAN, MEC, private 5G, AI-driven tools, and data management—tailored to address sector-specific needs like telehealth, workflow integration, and remote team connectivity. It includes case studies demonstrating solution implementation, highlights Verizon's local presence and global capabilities, and references relevant industry standards and compliance frameworks.

Dec 10, 2025

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Verizon Vision For The Public Sector In ANZ AU

This report outlines Verizon's perspective on digital transformation for public sector organizations in the Asia Pacific (ANZ and APAC) region, focusing on the adoption of advanced technologies such as private 5G networks, AI, IoT, and cloud modernization to enhance government services, operational efficiency, and public safety. It discusses current challenges including legacy IT infrastructure, data accessibility, cybersecurity threats, and the digital divide, and highlights key considerations for responsible AI use, cybersecurity, and compliance with national and international standards. The document details Verizon's offerings and capabilities—including private 5G, collaboration solutions, cybersecurity services, and Connected Future Workshops—while providing industry benchmarks, use cases, and regulatory frameworks relevant to public sector digital transformation.

Dec 10, 2025

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Verizon Vision For The Public Sector In Singapore

This report outlines Verizon’s perspective on digital transformation for public sector organisations in Singapore and the Asia Pacific region, focusing on the adoption of advanced technologies such as private 5G, AI, IoT, cloud, and edge computing to modernize government services. It discusses key challenges including legacy technology, data silos, cybersecurity threats, and the digital divide, and highlights the importance of responsible AI use, data privacy, and compliance with international security standards. The document details Verizon’s solutions and capabilities—such as managed security services, advanced security operations, private 5G networks, and collaboration tools—while providing industry benchmarks, case studies, and guidance for public sector entities seeking to enhance operational efficiency, public safety, and equitable access to digital government services.

Dec 10, 2025

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AI for better CX. How brands can crack the code.

We surveyed senior business executives and consumers to find out what kind of impact AI is having on CX. We learned that brands are actively developing CX use cases for AI, and they see it paying off for them in areas such as personalization, customer support and overall customer loyalty. But it's not all good news. Find out what’s working, what isn’t, and how brands can bridge the gap between intention and impact.

Jun 24, 2025

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The New Realities Driving Government Network Transformation

This white paper examines the factors influencing network transformation for government agencies and public sector organisations, detailing the challenges and opportunities associated with modernising legacy networks. It discusses core technologies such as SD-WAN, multi-access edge computing (MEC), secure access service edge (SASE), 5G, and cloud-based applications, and explores their roles in automating systems, supporting hybrid work, enhancing public safety, closing the digital divide, and strengthening cybersecurity. The document outlines key considerations including digital inequality, funding, compliance with standards like the Australian Signals Directorate’s Essential 8 and Information Security Manual (ISM), and the importance of change management. It provides a roadmap and best practices for implementing network transformation, emphasising a service-based approach and frameworks like 'The Five States of Ready' to guide agencies through the process of achieving resilient, secure, and adaptable network infrastructures.

Nov 29, 2024

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Beyond PCI DSS Compliance Assessing And Shrinking Enterprise Risk

This expert guide provides security leaders in the Asia-Pacific (APAC) region—including executives from enterprise and public sector organizations—with an in-depth overview of the challenges, requirements, and strategies related to achieving and maintaining compliance with PCI DSS v4.0. The document examines the evolving threat landscape in APAC, highlights common compliance gaps, and discusses the impact of regional regulations and industry-specific risks. It covers the importance of ongoing risk management, governance strategy, and security assessments, and addresses complexities introduced by cloud adoption. The guide references global and regional standards such as ISO27001/ISO27002, NIST Cybersecurity Framework, and the Cloud Controls Matrix, and outlines how Verizon advisory and Governance, Risk & Compliance (GRC) services, as well as Qualified Security Assessors (QSAs), can support organizations in aligning with compliance benchmarks and strengthening payment data protection.

Oct 31, 2024

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2024 Data Breach Investigations Report

Reduce cyber risks with insights from the 2024 Data Breach Investigations Report (DBIR) from Verizon. Read the official report today.

Apr 24, 2024

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