Disney+, Hulu, ESPN+ (W/Ads) perk with select mobile & home plans FAQs

Stream your favorite stories, originals and live sports with Disney+, Hulu, ESPN+ (With Ads).

Disney+, Hulu, ESPN+ (With Ads) is:

• Disney+ (With Ads) - The streaming home of Disney, Pixar, Marvel, Star Wars, National Geographic and more.
• Hulu (With Ads) - Hulu is home to the greatest networks and studios like FX, ABC, Searchlight and 20th Century.
• ESPN+ (With Ads) - ESPN+ offers thousands of live events from top leagues including the UFC, PGA TOUR and LALIGA in addition to college football and basketball.*

Access each service separately.

*An ESPN+ subscription does not give you access to stream ESPN's traditional TV networks or the content on them. To stream those networks, you need a television subscription through a cable, satellite, digital provider or an ESPN Unlimited subscription.

When you have an eligible mobile phone or home internet plan you can get Disney+, Hulu, ESPN+ (With Ads) through Verizon for $10/month. A $21.99/month value.

One perk is available per eligible mobile phone line, eligible wireless home internet line or per each Fios Home Internet account. Subject to Terms & Conditions.

Note: If you have a different Disney subscription through Verizon visit our:

• Disney+ Premium, Hulu, ESPN+ promotional subscription FAQs.
• Disney+ Premium (No Ads) on us for 6 months with Verizon mobile plans FAQs.
• Disney+ Basic (With Ads) FAQs (paid subscription).

The Disney+, Hulu, ESPN+ (With Ads) $10/month perk can be added to these monthly plans:

• Mobile phone plans - Verizon Simplicity Plan, Unlimited Ultimate, Unlimited Ultimate 1.0, Unlimited Plus and/or Unlimited Welcome.* You can add 1 of each perk per line. The $10/month per perk charge appears on your mobile bill.
• Verizon Home Internet (Wireless) plans - Add a $10/month perk to any 5G Home, LTE Home**, or Verizon Home Internet Lite plan. The monthly charge appears on your mobile bill.
• Fios Home Internet plans - You can add 1 perk to an account that has an eligible plan. The $10/month charge for each perk appears on your Fios Home Internet bill. Fios Classic standalone plans aren't eligible for this perk.

Good to know: You can view and add only the perks that are available with your plan.

*If you have Welcome Unlimited or Unlimited Ultimate 1.0, you can also add perks in My Verizon. Welcome Unlimited and Unlimited Utimate 1.0 are no longer available to add to your account.
**New sign-ups for LTE Home plans are no longer available. Existing LTE Home customers can switch LTE Home plans or explore other Verizon Home Internet options.

No, the Disney+ Premium, Hulu, ESPN+ perk is no longer available to add to accounts. If you already have this perk you can either:

• Keep it. The monthly price for this perk is $15/month ($12.99/month savings). No action is required.
• Decide to change to the $10/month Disney+, Hulu, ESPN+ (With Ads) perk.
• Decide to upgrade to Disney+ Premium, Hulu (No Ads) ESPN+ With Ads.

Yes. If you have mobile phone lines and also:

• An eligible wireless home internet plan - You can add one of each perk to each of your phone lines and your home internet line. We'll let you know if you've already bought a perk for one of your lines before you buy the perk again.
• An eligible Fios Home Internet plan - You can add a perk to each of your mobile phone lines and also add the same perk or different perks to your Fios account.

Good to know: The Mobile + Home Discount lets you get up to $10/month on an eligible perk when you have premium home internet plans.

You can access Disney+, Hulu and ESPN+ movies and TV series on devices including personal computers, mobile phones and tablets and connected TV devices. To learn more about what devices are supported for each service, visit:

• Disney+ - What devices and platforms are supported by Disney+?
• Hulu - Hulu supported devices
• ESPN+ - What are ESPN+ supported devices?

You must activate each of your perk subscriptions before you can access Disney+, Hulu, and ESPN+. You can then access streaming content by:

• Supported devices - Downloading the apps for Disney+, Hulu, and ESPN+.*
• Desktop computers - Sign in to your Disney+ account on a web browser. From here, choose Account in the top right, then My Services. Access Hulu or ESPN+ by choosing Stream Now.
• Signing into your accounts on a web browser:
  • Disney+
  • Hulu
  • ESPN+

*Hulu and ESPN content can be viewed in the Disney+ app.

When you're streaming with:

• Disney+ - 4 devices can stream at the same time.
• Hulu - 2 devices can stream at the same time.
• ESPN+ - 3 devices can stream content at the same time.

Yes. Here's what happens when you already have a non-perk Disney subscription through Verizon:

• Existing Disney+ or the Disney+ Premium, Hulu, ESPN+ subscription - When you switch to a perk eligible plan and enroll in the Disney+, Hulu, ESPN+ perk, your existing subscription is automatically replaced.
• Existing Disney+ (No Ads) or the Disney+ Premium, Hulu, ESPN+ paid subscription - When you switch to a perk eligible plan and don't enroll in the Disney+, Hulu, ESPN+ (With Ads) perk, your existing subscription continues.
• Existing Disney+ 6-month offer - When you switch to a perk eligible plan and don't enroll in the Disney +, Hulu, ESPN+ (With Ads) perk, you lose any remaining time on the 6-month offer. Your Verizon account is charged the then-current price (plus tax where applicable).
• Disney+ Premium, Hulu, ESPN+ included with your Verizon plan (i.e., Get More Unlimited, Play More Unlimited)* - When you switch to a perk eligible plan and don't enroll in the Disney Bundle plan perk, the Disney+ Premium, Hulu, ESPN+ is no longer included with your plan. Your Verizon account is charged the then-current price (plus tax where applicable).

Good to know: If mobile phone lines on your account remain eligible for the Disney+ 6-month offer or the Disney Bundle (No Ads) inclusion offer, those lines continue to receive the offer unless you switch to an ineligible plan or the offer is discontinued. Offers may end without notice and are subject to separate terms.

*No longer available to add to accounts.

Yes. Here's what happens when you already have a Disney Bundle, Disney+, and/or ESPN+ through a third party (e.g., Apple, Google, Amazon, etc.).

When you buy and activate the Disney+, Hulu, ESPN+ (With Ads) perk, the perk doesn't automatically replace or pause the previous subscription(s). After you enroll in the perk and complete account setup, you're sent an email about how to manage your existing subscription.

Important:

• You’re still billed for your existing subscription(s) through the third party until you take the steps detailed in the emailed instructions.
• To be sure you can manage any existing Disney, Hulu and/or ESPN subscriptions, you must use the same email address to activate your new perk subscription as you did to enroll in the original subscription(s).

The Disney+ Premium, Hulu, ESPN+ perk is no longer available to add to accounts. If you already have that perk on your line(s) or account, you can keep it.*

Or you can change to the Disney+, Hulu, ESPN+ (With Ads) perk. To change, you must first cancel the existing perk then add the new perk. Keep in mind, if you cancel the Disney+ Premium, Hulu, ESPN perk, you can’t add it back again.

For step-by-step instructions to change, visit our How to steps.

Learn how you're billed when you change.

*The Disney+ Premium, Hulu, ESPN+ perk price is $15/month.

If you have the Disney+ Premium, Hulu, ESPN+ perk* you can change to the Disney+, Hulu, ESPN+ (With Ads) perk any time:

• You keep the original perk subscription until the end of the current billing period.
• The subscription and billing changes start with the next billing period.

*No longer available to add to accounts.

Yes. After you add and register the Disney+, Hulu, ESPN+ (With Ads) perk, you can upgrade to Disney+ Premium, Hulu (No Ads), ESPN+ With Ads anytime:

• You pay an additional $10/month.
• Your updated $20/month charge appears under Products & plan perks on your Verizon bill. That’s a savings of $6.99/month.

Good to know: If you have the Disney+ Premium, Hulu, ESPN+ perk* you can also upgrade to Disney+ Premium, Hulu (No Ads), ESPN+ With Ads).

*No longer available to add to accounts.

After you add and register the Disney+, Hulu, ESPN+ (With Ads) perk, you can upgrade to Disney Premium and or Hulu Premium.

To upgrade:

• Visit Products & plan perks in My Verizon.
• Select the Disney perk and choose Manage. Follow the prompts to upgrade on the Disney website.

The change is effective immediately. You can change back to Disney+, Hulu, ESPN+ (With Ads) any time.

Good to know: If you have the Disney+ Premium, Hulu, ESPN+ perk* (a $24.99 value) you can also upgrade in My Verizon.

*No longer available to add to accounts.

ESPN Unlimited lets you access all ESPN networks and ESPN+, with sports like NFL, NBA, NHL, MLB, tennis and golf majors, WWE, SEC, ACC, and Big 12 football and basketball, postseason coverage from the NFL, NBA, WNBA, NHL, MLB, College Football Playoff, and more, as well as studio shows like SportsCenter, First Take and College GameDay.

This plan includes ESPN, ESPN2, ESPNU, ESPNEWS, ESPN Deportes, SECN, ACCN, ESPN+, ESPN on ABC, SECN+, ACCNX, and ESPN3.

Note: If you have Verizon Fios TV, then ESPN Unlimited may be included with your TV package. To check which channels are included with your package, check the Fios TV Guide.

Yes. After you add and register the Disney+, Hulu, ESPN+ (With Ads) perk, you can upgrade to a bundle that includes ESPN Unlimited.

You can choose either:

• Disney+ (With Ads), Hulu (With Ads) ESPN Unlimited (With Ads). A $35.99 value.
  • Additional monthly cost is $16.
  • Your total monthly bundle price is $26. That's a $9.99/month savings.
• Disney+ (No Ads), Hulu (No Ads), ESPN Unlimited (With Ads). A $44.99 value.
  • Additional monthly cost is $25.
  • Your total monthly bundle price is $35. That’s a $9.99/month savings.

Your updated charge appears under Products & plan perks on your Verizon bill.

No, if you have the Legacy Disney+ Premium, Hulu, ESPN+ perk for $15/month, and you decide to completely remove the tier, you lose that perk and swap to the Disney+, Hulu, ESPN+ (With Ads) perk for $10/month instead. Disney is not actively offering the legacy perk.

Yes. You can upgrade if you have the Disney+ Premium, Hulu, ESPN+ perk.*

You can choose either:

• Disney+ (With Ads)**, Hulu (With Ads), ESPN Unlimited. $35.99/month value.
  • Additional monthly cost is $11.
  • Your total monthly bundle price is $26. That’s a $9.99/month savings.
• Disney+ (No Ads), Hulu (No Ads), ESPN Unlimited. A $44.99/month value.
  • Additional monthly cost is $20.
  • Your total monthly bundle price is $35. That’s a $9.99/month savings.

*No longer available to add to accounts.
**Keep in mind - This bundle downgrades your Disney+ Premium to Disney+ (With Ads).

After you add and register the Disney+, Hulu, ESPN+ (With Ads) perk, you can upgrade:

1. Visit Products & plan perks in My Verizon.
2. Select the Disney perk and choose Manage. Follow the prompts to upgrade on the Disney website.

The change is effective immediately. You can change back to Disney+, Hulu, ESPN+ (With Ads) any time.

Good to know: If you have the Disney+ Premium, Hulu, ESPN+ perk you can also upgrade.

When you add the Disney+, Hulu, ESPN+ perk to your eligible mobile line or home internet account:

• Billing starts when the eligible mobile line or home internet plan or Fios account is active and you order the perk.
• The perks monthly per line charge appears on your:
  • Mobile bill if the perk is added to your mobile phone plan or wireless home internet plan (5G Home, 5G Home Plus, 5G Home Ultimate, LTE Home*, LTE Home Plus*, Verizon Home Internet Lite, Verizon Home Internet Lite Extra).
  • Fios Home Internet bill if the perk is added to your Fios Home Internet account.
• You will have access to the perk as soon as billing starts by activating each subscription.*

The perk renews automatically each month until you cancel it. You can cancel your perk subscription anytime through My Verizon.*

Important: You must activate at least 1 of the subscriptions (i.e., Disney+, Hulu or ESPN+) within 90 days of buying the perk or the perk automatically cancels.

*New sign-ups for LTE Home plans are no longer available. Existing LTE Home customers can switch LTE Home plans or explore other Verizon Home Internet options.

If you cancel your Disney+, Hulu, ESPN+ perk, you can use the subscription until the end of the perk subscription period. The charge for that month isn't refunded or prorated.

To cancel:

• Mobile phone, 5G Home, LTE Home* or Verizon Home Internet Lite accounts - In My Verizon, go to manage your Products & plan perks, select the Disney+, Hulu, ESPN+ (W/Ads) tile, then Remove.
• Fios Home Internet account - Visit My Verizon. On your homepage, scroll down to view your perks. Select the perk to manage.

*New sign-ups for LTE Home plans are no longer available. Existing LTE Home customers can switch LTE Home plans or explore other Verizon Home Internet options.

Here's what happens if you change your eligible plan or Fios account. If you:

• Change the line with the perk from a qualifying plan to another qualifying plan, your perk won't change.
• If you cancel your qualifying plan or account then going forward the perk and its subscriptions are canceled.

You can change or cancel your plan or account anytime through My Verizon.

If you cancel the Verizon mobile or home internet service your perk is associated with:

• Your perk and its subscriptions cancel.
• The monthly perk charge isn't refunded.
• You can use the perk until the end of the perk subscription period, then it will be canceled.

If you suspend your Verizon mobile or home internet service during the perk subscription period:

• You can use the perk until the end of the perk subscription period.
• At the end of the subscription period, the subscription does not renew and you won't have access to the perk subscriptions.

If you don't activate at least 1 of the subscriptions (i.e., Disney+, Hulu or ESPN+) within 90 days of buying the perk:

• The perk automatically cancels and is removed from your account.
• The perk charge for that month isn't prorated. You’re charged the full perk price.
• You won’t see a charge for the perk on your bill for the following bill cycle.

You can buy the perk again. Be sure to activate at least one of the subscriptions within 90 days of purchase or the perk will automatically cancel. (Note: You must activate Disney+ before the other subscriptions.)

You can contact:

• Verizon Customer Support for questions about eligibility, enrolling in the perk or charges on your Verizon bill.
• Disney+ Help Center for questions about Disney+.
• ESPN+ and ESPN Unlimited Help Center for questions about ESPN.
• Hulu Help Center for questions about Hulu.